Security

Data Security

Our server has an SSL certificate installed to protect everything on the website.

How will you protect my data online?

When you order with Cotswold Home and Garden Company we will need certain information to process the order. A contact telephone number should also be given so that we may contact you urgently if there is a problem with your order. All this is necessary to enable us to offer the best service we can.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. Our Web server is hosted by UK Fast the most secure server farm in the UK.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, fraud detection and research.

What are Cookies and do you use them?

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

What personal information do you hold on your customers?

We only hold the details required to process any orders you have made. Should you wish to register your details to make it easier when you return to shop again (which we hope you will continue to do as we introduce new products) we will keep these totally confidential and not pass them on to anyone. If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01666 504015 (Monday - Friday 8.30am to 5.00pm, Saturday 9am to 1pm or email us on info@cotswoldhomeandgardencompany.com

Payment Security

How safe is my credit or debit card details on your site?

We know that security is a major concern to everyone these days. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

We only use HSBC Bank Card Services and we do not hold any card information on our own systems it is all handled securely by HSBC Bank card services.

Can I shop safely with you?

You can shop online with us in confidence as we are part Ryder International Group who are registered with all the internet trading regulators.

Registered with the ISIS programme and undertake to trade in a manner that is legal, decent, honest, truthful and fair.

Had our website and service reviewed and monitored by IMRG (Interactive Media Retail Group).